Update October 22nd, 2021 17:48. Our infrastructure team have worked hard to complete the upgrade project and restart the Fresh Build Cluster. A new full build of the Fresh Index has been released. Normal service should now be resumed.

Unlike some of our competitors, Majestic manages much of its technical infrastructure in-house. This allows us to optimise our systems to deliver you valuable link insights at a competitive price point.

In normal operation, many of our key systems have redundancy built-in. This helps us deliver you around the clock Link Intelligence data.

However, there is a limit to how much resilience one can build into a system before the complexity becomes unmanageable. Sometimes this has a knock on effect on our service levels.

The purpose of this post is to explain some changes that are happening to Fresh.

What’s happening?

As a part of a wider program of maintaining our technical infrastructure, we are taking an essential step to upgrade the infrastructure that powers the Fresh build cycle. Fresh Index will remain online during this upgrade, available via API and website, and Open Apps.

However – this essential maintenance will unfortunately impact service. While Fresh will stay live, it is likely that the next release of Fresh will be delayed. Our Engineers are working hard to ensure the downtime in the build cluster is minimised.

While the Fresh Index usually builds in under 24 hours, we anticipate that the next build may take a few days.

Why is this happening?

Under normal operational conditions, much of this work would not be required. However, this matter has been complicated by Covid, and the impact of it on international supply chains, coupled with local issues here in the UK.

You may be aware of the issues British consumers have experienced with gas/petrol/diesel recently [  https://www.bbc.co.uk/news/explainers-58709456 ].

This presents a difficult, yet manageable, environment in which to manage complex change. Unfortunately, however, we cannot shield you, our valued customers from every consequence of this work.

Like all server farms, our computers and network infrastructure requires ongoing TLC to operate.

Unfortunately, a number of concerns have converged to result in us having to take a few key systems offline for what we hope is a short period of time to facilitate critical upgrades to our network infrastructure.

These upgrades will result in an enhanced service. We regret that the availability of some of our services have been impacted by these changes.

We have tried to ensure that the services our customers most value remain live during this period of essential maintenance.

Are any other services impacted?

This work is part of a wider, overdue, maintenance cycle which is nearing completion. A number of servers have had to be taken offline, worked on, and are pending re-activation. Majestic is built on a good technical infrastructure, which facilitates the continuation of service provision.

Our infrastructure ensures we are able to continue to serve our customers throughout upgrades and maintenance.

If you have any questions in the meantime, please contact help@majestic.com
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